Refund policy
Order Cancellation & Refund Policy – Bachpan Bites
At Bachpan Bites, we carefully pack every order to ensure your favourite Indian sweets, candies, chocolates and snacks reach you safely. Please review the following policy before placing your order.
Order Cancellation
Orders may be cancelled or amended only before they have been dispatched. Once an order has been shipped, it cannot normally be cancelled or changed.
If you need to cancel or modify an order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request before processing or dispatch.
- Orders cannot normally be cancelled once they have been dispatched.
- Products cannot be added to or removed from an order after dispatch.
- Cancellation requests are subject to the status of your order at the time we receive the request.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout. Bachpan Bites is not responsible for delays, failed deliveries or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.
If a parcel is returned to us because the delivery address was incorrect or incomplete, we may contact you to arrange redelivery. Additional shipping charges may apply.
Returns
Due to the nature of our food products, we generally do not accept change-of-mind returns or returns of products that have been opened or used.
This policy does not affect your rights under the Australian Consumer Law. Products purchased from Bachpan Bites are covered by applicable consumer guarantees, including rights relating to products that are faulty, damaged, unsafe, do not match their description or otherwise fail to meet applicable consumer guarantees.
Damaged, Incorrect or Faulty Products
If your order arrives damaged, contains an incorrect item, or you believe a product has a problem covered by Australian Consumer Law, please contact us as soon as possible.
To help us resolve the issue quickly, please provide your order number, a description of the issue and clear photographs of the product and packaging where applicable.
- Order number
- Photos of the product and packaging
- Description of the issue
- Your preferred contact details
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a replacement, refund or other available remedy.
Change of Mind
We do not generally provide refunds or exchanges simply because you have changed your mind, selected the wrong product, or no longer want the item. This does not limit any rights you may have under the Australian Consumer Law.
Product Display Disclaimer
We make every effort to display our products and their colours as accurately as possible. However, the colour and appearance of products or packaging may vary slightly depending on your device, screen settings, lighting and product batch.
Product Availability & Pricing
Bachpan Bites reserves the right to limit product quantities, update product descriptions, change pricing and discontinue products where necessary.
While we make every effort to keep product information, pricing and availability accurate, occasional errors may occur. Where appropriate, we will contact you regarding an affected order before proceeding.
Food Product Information
Ingredients, allergens, packaging and product information can change from time to time. Customers should always check the product packaging and current product information for the most up-to-date details before consuming a product, particularly where allergies or dietary requirements are involved.
Courier & Delivery Responsibility
Once an order has been dispatched, delivery is handled by the selected shipping or courier service. We will provide tracking information where available and assist with reasonable delivery enquiries.
Where a parcel is delayed, lost or damaged during transit, we may work with the relevant courier to investigate the issue. Your rights under Australian Consumer Law are not excluded by this policy.
Temperature-Sensitive Products
Some chocolate and other temperature-sensitive products may be affected by Australian weather conditions during transportation. During periods of high temperatures, chocolate may soften or partially melt while in transit.
We take reasonable care when packing temperature-sensitive products, but we cannot control weather conditions or temperatures during courier transit. Please consider current weather conditions when ordering chocolate products during warmer periods.
Where a product has a problem that is covered by the Australian Consumer Law, this policy does not exclude or limit your applicable consumer rights.
Contact Us
If you have any questions regarding an order, cancellation, delivery issue or product concern, please contact the Bachpan Bites team through our Contact Us page or the contact details provided on our website.
For order-related enquiries, please include your order number so that we can assist you as quickly as possible.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
